92r1 Privacy Policy

1. Introduction

92r1 ("we", "us", "our") operates the online entertainment platform accessible at https://92r1.app. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data provided by or collected about users ("you", "User") of the 92r1 platform ("Platform"), including visitors who browse the Platform without registering an account.

By registering an account on 92r1 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact support to request account closure.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, which are incorporated herein by reference.

2. Personal Data We Collect

92r1 collects personal data in the following categories:

2.1 Registration Data. When you create a 92r1 account, we collect your full name, date of birth, email address, mobile telephone number, residential address, and the username and password you choose. This information is necessary to create and maintain your account and to verify your eligibility to use the Platform (including age verification).

2.2 Identity Verification (KYC) Data. To comply with our anti-money-laundering obligations and to process withdrawals, 92r1 may request copies of government-issued identity documents (such as a CNIC or passport), proof of address, and proof of ownership of the payment method used. These documents are handled with strict confidentiality.

2.3 Financial Data. When you make a deposit or withdrawal, 92r1 collects transaction details including the payment method used (e.g., JazzCash account number, Easypaisa registered number, bank account details), transaction amounts, and timestamps. Full payment card numbers are never stored by 92r1; payment processing is handled by third-party payment processors.

2.4 Usage and Activity Data. We automatically collect data about how you interact with the Platform, including pages visited, games played, bets placed, session duration, login timestamps, and device and browser information (including IP address, device type, operating system, and browser version).

2.5 Communications Data. If you contact 92r1 support via live chat or email, we retain records of those communications, including the content of messages and any information you provide in the course of the communication.

2.6 Responsible Gaming Data. If you use the responsible gaming tools available on the Platform (such as deposit limits, self-exclusion, or session reminders), we collect and retain records of those settings and any changes made to them.

3. How We Use Your Personal Data

92r1 uses the personal data we collect for the following purposes:

1. Account Management: To create, maintain, verify, and administer your 92r1 account, including processing deposits and withdrawals and enforcing account limits.
2. Service Delivery: To provide you with access to sports betting markets, casino games, promotions, and all other features of the 92r1 platform.
3. Identity and Age Verification: To verify that you are at least 18 years of age and to comply with our know-your-customer obligations.
4. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited conduct.
5. Regulatory Compliance: To meet our legal and regulatory obligations, including responding to lawful requests from competent authorities.
6. Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling and to apply any responsible gaming limits or restrictions you have set on your account.
7. Customer Support: To respond to your enquiries and resolve any disputes or complaints you raise with the 92r1 support team.
8. Platform Improvement: To analyse usage patterns in aggregate (anonymised where possible) to improve the performance, content, and features of the Platform.
9. Marketing Communications: To send you promotional offers, bonuses, and news about 92r1 — only where you have consented to receive such communications. You may opt out at any time via your Account Settings or by contacting support.

4. Legal Basis for Processing

92r1 processes your personal data on the following legal bases:

1. Contractual necessity: Processing required to deliver the services you have requested under our Terms & Conditions, including account management and payment processing.
2. Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering requirements and age verification obligations.
3. Legitimate interests: Processing for the purpose of fraud detection, platform security, and aggregate analytics, where these interests are not overridden by your privacy rights.
4. Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent prior to withdrawal.

5. Data Sharing and Disclosure

92r1 does not sell your personal data to third parties. We may share your data in the following circumstances:

5.1 Payment Processors. We share necessary transaction data with our payment processing partners (including providers facilitating JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah transactions) solely to process your deposits and withdrawals.

5.2 Game Studios. Third-party game studios that supply games to the 92r1 platform may receive anonymised session data required for game functionality, RTP calculation, and technical support. They do not receive your identity data.

5.3 Legal and Regulatory Authorities. 92r1 will disclose personal data to competent authorities where required to do so by law, court order, or regulatory demand. We will notify you of any such disclosure where we are legally permitted to do so.

5.4 Anti-Fraud and AML Screening. We may share data with third-party identity verification and fraud prevention services as part of our KYC and AML compliance processes.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of the assets of 92r1, your personal data may be transferred to the acquiring entity, subject to the same protections described in this Policy.

6. Cookies and Tracking Technologies

92r1 uses cookies and similar tracking technologies to operate the Platform and to improve your experience. Cookies are small text files placed on your device when you visit the Platform.

Essential cookies are required for the Platform to function correctly — for example, to maintain your login session and remember your account preferences. These cannot be disabled without impairing Platform functionality.

Analytics cookies collect anonymised data about how users interact with the Platform, which we use to improve performance and content. These are used only with your consent.

Marketing cookies may be used to deliver relevant promotional content. These are used only where you have given consent.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain features of the 92r1 Platform.

7. Data Retention

92r1 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, and accounting obligations. In practice:

1. Account and transaction data is retained for a minimum of five years from the date of the last transaction or account closure, in accordance with standard financial record-keeping requirements.
2. KYC and identity verification documents are retained for a minimum of five years from the date of verification or account closure.
3. Customer support communications are retained for up to three years from the date of the last interaction.
4. Marketing preferences and consent records are retained until you withdraw consent or close your account, and for a reasonable period thereafter as evidence of consent.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

92r1 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption for all data transmitted between your device and the Platform, encryption of sensitive data at rest, access controls limiting internal access to personal data on a need-to-know basis, regular security assessments and penetration testing, and staff training on data protection obligations.

While 92r1 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying 92r1 immediately if you suspect any unauthorised access to your account.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 92r1:

1. Right of Access: You may request a copy of the personal data 92r1 holds about you.
2. Right to Rectification: You may request correction of inaccurate or incomplete personal data.
3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies.
4. Right to Restriction: You may request that we restrict processing of your data in certain circumstances.
5. Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.
6. Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to verified requests within 30 days. We may require identity verification before actioning a request.

10. Children's Privacy

The 92r1 Platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 92r1, please contact our support team immediately.

11. International Data Transfers

92r1 may transfer your personal data to servers or third-party processors located outside of Pakistan where this is necessary for the operation of the Platform (for example, where cloud infrastructure or game studios are located internationally). Where such transfers occur, 92r1 takes appropriate steps to ensure your data receives an equivalent level of protection as it would under applicable data protection standards.

12. Changes to This Privacy Policy

92r1 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered users by email or by prominent notice on the Platform before the changes take effect. The date at the top of this page indicates when the Policy was most recently updated. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 92r1 protects your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 92r1 handles your personal data, please contact our Data Protection team via:

1. Live Chat: Available 24/7 within your 92r1 account — the fastest way to reach us.
2. Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line.

We are committed to resolving any privacy concerns promptly and will acknowledge your request within 5 business days.